All the orders are processed according to order confirmation we got from customers, we are trying our best to satisfy all customers. And all ordered placed on our website should obey following policies under any condition.

 

Return:

- We only can accept return for sake of obvious quality problem which exclude size and color problem and wrong shipping times.

- Your requests must be received within 24hours after receiving your order by email, otherwise we will not accept.

- Color Aberration is existed due to the color effect by different PC monitor and weather condition. This problem can not be treated as quality problem under any condition.

- For customer made size dresses, we can not offer any return, please find a professional tailor to measure you and keep fit. But we can revise it for you if you can pay for shipping back fee.

- For standard size dresses, if there are any size problems, please take some photographs on the merchandise by laying it on the ground and place a tape ruler to measure out the problem. Customers shall submit the photographs to service@weddingdressonlineshop.co.uk and services may have the designated personnel to take the dispute and a reply will be offered within 24 hours.

- We don’t take any responsibility on the delay of your confirmation email received by us. Usually we will send you order confirmation email after getting your full payment to re-confirm all your order details to avoid any mistakes, if your order can not be confirmed within 5 business days after payment date, we will make your order without any return and exchange according to confirmation email we sent before.

- We can not offer refund for sake of late remittance for your order. If you decide to order, please choose correct payment method according to your event date.

- We make dresses strictly according to confirmation email you confirmed, the style, fabrics are the same as website stated, all requests for returns such as not like the picture I ordered, dissatisfy about the quality and not the fabric I like etc, are not accepted.

- We do not accept the request for the return of your received product in the event of product did not meet your requirement on the hang of style from the original product design. Any changed items from original design can not be returned and exchanged under any circumstances.

- All returned items must be in original package and condition, any smokes, dirty and so on are unacceptable, we shall not offer refund. And you also need to pay 30% order total amount for restock fee (for example, if you order item value is EUR 150, the restock fee is EUR 105), shipping cost you paid before can not be refunded.

 

Exchange:

-Please contact our services within 24 hours after receiving your items to get a permission code if you want to exchange.

- Goods need to ship back item to the designated returning address on customers behalf after getting permission code, we will check the defects and revise for you. Re-ship to your address cost will also be charged by customers.

- Please use Post Office to ship back items to us, if use TNT or DHL or UPS, China customs will ask for taxes, and sorry we do not take any responsibility for taxes.

We will never accept and have rights to refuse any information and disputes and refund and exchange problems if out one week time from the date we receive your complaints email or problem email or dispute email. That is to say, all requests must be reached us within 24 hours after receiving your order with a proof, and must be sloved within one week.